24/7 Monitoring & Maintenance
We watch your systems around the clock and fix routine problems automatically before your team notices them. If something needs a human decision, a technician steps in — never a black box.
AUTOMATED FIRST
ENGINEERED IT. RELIABLE RESULTS.24/7 AUTOMATED DETECTIONHUMAN RESPONSE WHEN JUDGMENT IS REQUIRED
Engineered IT.
Reliable Results.
We keep your company's computers, servers, email, and cloud systems running smoothly — so your team can work without interruptions. Problems are caught and fixed before they reach your desk, and a real person steps in whenever something important needs judgment.
Managed IT services for businesses in Tucson & Southern Arizona.
24/7Automated Detection
<30 minCritical Response
100%Every Backup Verified
1Flat Monthly Rate
Intentionally small. Technically serious. Fully transparent.
You deal with one accountable team, not a faceless help desk. You know who's responsible for your IT, who makes decisions, and who answers the phone when something matters.
// WHO IT'S FOR
Built for Businesses That
Can't Afford to Stop
CANYO isn't for everyone — and that's deliberate. Our sweet spot is any business that runs on computers, cloud systems, and uninterrupted communication, and has outgrown "call someone when it breaks."
- Run a business where work depends on computers, email, and cloud systems — from professional services to construction, healthcare, logistics, and everything in between
- Don't want to hire a full-time IT department
- Depend heavily on Microsoft 365 and cloud applications
- Handle sensitive business or customer data
- Need someone accountable for security and backups
- Have grown beyond ad-hoc computer support
- Want predictable IT costs
// NOT SURE?
If you have employees, computers, cloud accounts, and a business that stops when they stop working — and you've realized "we'll call someone when the computer breaks" isn't an IT strategy — you're probably in our wheelhouse.
FIND OUT WITH A FREE ASSESSMENT →// WHAT WE DO
Your IT, Taken Care Of
From daily upkeep to security and backups, we handle the technology your business depends on — with clear reporting and one predictable monthly cost.
Remote & On-Site Support
When something breaks, you talk to a real technician. Critical issues get a fast response, and we come on-site when the problem can't be solved remotely.
TIERED RESPONSEBackup & Recovery
Backups run every hour, and we regularly test them to make sure your data can actually be restored. A backup that can't be recovered isn't a backup — and we don't operate on hope.
VERIFIED. RECOVERABLE. HOURLY.Security & Compliance
Every device is kept updated, monitored, and tracked. Access is tightly controlled, and your security settings are documented — not stored in one person's head.
BASELINE — NOT UPSELLIT Documentation & Asset Management
We keep a complete, up-to-date record of your devices, accounts, and how everything fits together. Your IT knowledge belongs to your business, not to whoever happens to remember it.
DOCUMENTED — NOT ASSUMEDNew-Hire Onboarding
New team member starts Monday? Their laptop, accounts, and access are ready before they walk in. Offboarding is just as clean.
DAY-ONE READYHealth Reports & Reviews
One plain-English health report every month and a quarterly review — what's working, what's aging, what it costs. No jargon, no surprises.
FULL VISIBILITY// POWERED BY CANYOOS
What Makes CANYO Different? CanyoOS COMING SOON
CanyoOS is the operating layer behind every CANYO managed environment. It continuously watches each device, detects when something is off, and fixes safe problems automatically — while escalating anything important to a real technician. Every action is recorded, so nothing happens without accountability.
SEE HOW CANYOOS WORKS →// COMPLIANCE-READY
Built for Regulated Industries
If your business handles sensitive client data — financial records, health information, or anything else that invites scrutiny — you need an IT partner that treats compliance as a baseline, not an upsell.
Every engagement includes documented controls, audit-ready reporting, and safeguards built around your regulatory obligations — not generic best practices. We track and evidence controls against frameworks like HIPAA, ISO 27001, and SOC 2 using dedicated governance tooling, so nothing lives in a spreadsheet.
CANYO manages the technical controls and documentation within our scope; compliance itself remains a shared responsibility between the organization, its leadership, its vendors, and its regulatory obligations. CANYO is not currently SOC 2 attested — our internal operations are being built with SOC 2 and other control frameworks in mind, with evidence and control management incorporated into normal operations.
HIPAA
ISO 27001
SOC 2
AUDIT-READY REPORTING
// HOW IT WORKS
From Chaos to Managed
in Four Steps
-
01
Free Assessment
We inventory your environment — every device, every account, every risk — and document a known baseline before management begins. You receive a plain-English picture of where you stand. No cost, no obligation.
-
02
Stabilize
We establish the managed environment using CANYO's standardized onboarding process — deploying monitoring, security, backup, access, and management controls consistently rather than configuring each environment from scratch. We close the gaps that bite first: patching, backups, monitoring, access, and recovery. We don't try to change everything at once — we stabilize the environment first, then improve it deliberately.
-
03
Manage
Day-to-day IT becomes our job — support requests, maintenance windows, vendor wrangling, new hires. You get one number to call and a guaranteed response time.
-
04
Report & Review
A monthly health report and quarterly review keep you in command of the big picture: what's working, what's aging, what it costs.
// AFTER YOU SIGN
Your First 30 Days
In your first month, we get to know your environment, fix the urgent gaps, document everything, and give you your first clear report. No surprises.
WEEK 1
Know What You Have
- Inventory every device and account
- Establish the baseline
- Identify unsupported or end-of-life systems
- Review administrator access
- Identify immediate security risks
WEEK 2
Stabilize
- Bring patching under management
- Verify backups
- Fix critical configuration issues
- Establish monitoring
- Address obvious security gaps
WEEK 3
Document
- Build the environment record
- Document important systems and dependencies
- Establish escalation and approval preferences
- Complete onboarding
WEEK 4
Report
- Deliver your first health report
- Show what was found
- Show what was fixed
- Show what remains
- Establish the improvement roadmap
By day 30, your environment is managed, documented, and reporting — not "in progress."
// ABOUT CANYO
Operational Excellence.
No Surprises.
Most IT support waits for something to break. CANYO was built to stop problems before they interrupt your business. The best IT is the kind your employees barely notice — everything just works. Backed by always-on automation, with one person accountable for every judgment call.
// THE FOUNDER
Samuel Glenn | Founder
U.S. Army veteran. Software engineering background. CANYO is named after my son, Canyon — and built to be IT you don't notice: reliable, proactive, secure, and simple. No black box, no break/fix cycle.
READ: THE STORY BEHIND CANYO →// INSIDE CANYO
We Don't Just Tell You How We Operate. We Show You.
We build around four principles: least privilege, defense in depth, verification over trust, and isolation by default. Our own infrastructure uses layered access, restricted backup credentials, network isolation, and careful provisioning — the same standard we apply to the environments we manage. That operating discipline is what powers CanyoOS.
READ: INSIDE CANYO — HOW CANYO ACTUALLY RUNS →// THE DIFFERENCE
The Difference Is What Happens
Before You Call
Traditional IT support starts when someone notices a problem. CANYO starts earlier.
We monitor the environment, detect abnormal conditions, automate what can safely be automated, contain threats when necessary, verify the result, and document what happened.
The best ticket is the one your employee never has to open.
// VERIFICATION OVER ASSUMPTION
We Don't Assume It's Working.
We Verify.
CANYO verifies outcomes instead of assuming them.
What "Proactive" Looks Like
A workstation's printing service stops unexpectedly. CANYO's monitoring detects the failure and creates a ticket. An approved remediation script attempts to restore the service. The result is verified automatically. If the problem falls outside the approved remediation process, the issue is escalated for further analysis and human intervention. The employee may never notice anything happened. That's proactive IT.
REAL-WORLD EXAMPLE// HOW CANYOOS RUNS
The CANYO Operating Loop
One continuous loop. Watching, deciding, acting — on repeat, forever.
01
Observe
Every device continuously reports what's actually true about it.
02
Decide
Observations are measured against what should be true.
03
Authorize
Anything consequential checks for permission first.
04
Preview
Before acting, CanyoOS shows exactly what the change will do.
05
Execute
The approved action runs.
06
Verify
CanyoOS confirms the fix actually held.
07
Record
What happened is permanently logged — not assumed.
08
Escalate
When something is ambiguous, a human is brought in.
Automation handles repetition. Humans handle judgment.
Repeat continuously.
// OUR STACK
Built On Trusted Technology
CANYO uses a deliberately small technology stack. Each platform has a defined job, and the pieces are selected to work together rather than creating another layer of complexity.
OS
CanyoOS
COMING SOONGZ
Guardz
LIVE TODAYTS
Tailscale
LIVE TODAYRS
Restic
LIVE TODAYB2
Backblaze B2
LIVE TODAYCA
CISO Assistant
LIVE TODAYSEE THE FULL STACK, WHAT EACH TOOL DOES, AND WHAT HAPPENS IF ONE GOES DOWN →
// HONEST SCOPE
What CANYO Doesn't Do
CANYO is a managed IT provider — not a general contractor or a break/fix computer shop.
OUTSIDE OUR SCOPE
- Installing Ethernet cabling in ceilings or walls
- Installing security camera systems
- Installing physical access-control systems
- Operating as an on-demand computer repair shop
- Selling unnecessary technology because it generates another project
WHEN IT'S OUTSIDE OUR SCOPE
- We tell you directly
- We coordinate with the appropriate specialist when needed
- We stay focused on what we're good at
// FULL VISIBILITY, IN PRACTICE
What Your Monthly Report
Actually Looks Like SAMPLE DATA
We promise one plain-English health report every month. Here's an example — so you know exactly what "visibility" means before you sign.
CANYO MONTHLY HEALTH REPORT
EXAMPLE — SAMPLE DATA
23Managed devices
100%Patch compliance
23/23Backup verification
0Critical incidents
2Open tickets
3Devices needing attention
1EOL devices
0Security incidents
// WHAT CHANGED THIS MONTH
- Replaced failing SSD in workstation 14
- Updated accounting server
- Removed 2 inactive administrator accounts
- Tested restoration of client file share
Every month. Plain English. No surprises.
// PRICING
Simple, Scales With You.
One Predictable Monthly Rate.
Per-employee pricing that grows as you do. One predictable monthly rate, and everything in the managed service is included — monitoring, maintenance, support, and backup. No feature tiers, no surprises.
1 USER
$200/mo
1 USER × $200
Pricing is based on people, not devices.
A 10-person team sharing 6 computers is still billed at the 10-user rate.
SMALL TEAM RATE · $200 / USER
INCLUDED IN THE MANAGED SERVICE
- 24/7 automated monitoring of servers, workstations & cloud services — human response when judgment is required
- Proactive maintenance & automated patching
- Remote & on-site support — 15–30 min critical, 3-hr standard
- Secure remote access — work from anywhere without putting your network at risk
- Ransomware-resistant, verified backups & recovery
- Every device patched, monitored & accounted for
- Hardware repair, provisioning & lifecycle management — use our Hardware as a Service (HaaS) or buy outright; either way, every device is managed
- New-hire onboarding & offboarding
- Security awareness training — phishing, password hygiene & more
- Monthly health report & quarterly review
- Microsoft 365 Business licensing included (11+ users)
FLEXIBLE BY DESIGN
- Your environment, your way — we adapt to your tools, not the other way around
- Compliance requirements, specialized software, unique workflows — we build around them
- Projects that fall outside the managed service are scoped and quoted separately: migrations, major projects, after-hours project work, and new-office buildouts
- No rigid packages. Your plan reflects how your business actually operates
Per-user pricing scales with you — $200/user up to 10, then a $2,000 base + $150/user beyond 10. Final pricing depends on environment complexity, device count, and compliance requirements — your free assessment locks in an exact number before you commit to anything.
CANYO operates on annual service agreements. Managed IT works best when the environment is treated as a system to continuously improve — not as a collection of month-to-month repair requests.
Cancellation: If you initiate cancellation, the remaining value of the annual agreement is due at 75%. If CANYO breaches the agreement, cancellation is free.
// WHAT YOU'RE ACTUALLY PAYING FOR
You're not paying CANYO to wait for something to break. You're paying for the work that happens before you ever notice a problem: monitoring, patching, backup verification, documentation, access management, maintenance, planning, and support when something does go wrong.
The goal is not to maximize tickets. The goal is to minimize them.
// SECURE REMOTE ACCESS
Your Office, From Anywhere.
No Exposed VPN Ports.
Whether your team is at home, on the road, or on a job site, they open their laptop and they're in — files, applications, and internal systems, exactly as if they were sitting at their desks.
Traditional remote access hangs a door on the public internet and hopes nobody knocks. Ours is built differently: management connections run through Tailscale — a SOC 2 Type II–certified platform using WireGuard-based encryption — rather than exposing traditional remote-access ports to the public internet. Every connection is encrypted end to end, and it's included in every plan.
WIREGUARD-BASED
SOC 2 TYPE II PLATFORM
NO EXPOSED VPN PORTS
REDUCED ATTACK SURFACE
// THE SHIFT
The Reactive IT Model
vs. the CANYO Operating Model
The difference isn't a feature list. It's a different operating model.
REACTIVE IT MODEL
CANYO OPERATING MODEL
Wait for something to breakMonitor continuously
Fix the symptomIdentify the cause
"Backup succeeded"Verify recovery
Trust the configurationTest the behavior
Shared admin credentialsLeast-privilege access
Knowledge in someone's headDocumented environment
Ticket closed when fix is appliedTicket closed when outcome is verified
Projects create revenueFewer problems is success
// FAQ
Straight Answers
Getting Started
What does '24/7 monitoring' actually cover?
We watch servers, workstations, network, and cloud for failures, performance issues, and security red flags — and act before they become downtime. Routine problems are fixed automatically within approved boundaries; anything outside them goes straight to a human.How does patching work, and will it disrupt my team?
OS and third-party updates are applied automatically on a managed schedule, staged to minimize disruption, and usually run outside business hours. Patch compliance is reported monthly — no guessing whether your systems are current.What happens when something breaks?
Open a ticket and we get to work. Low-risk failures are fixed automatically first; anything needing judgment goes to a human. Every ticket is documented with root cause and fix — a clear record you can review anytime.What is CanyoOS?
CanyoOS is the operating layer behind how we run your IT. Instead of reacting to problems, it continuously maintains a known-good state on every machine — applying your policies, verifying each change, and proving the result with a documented receipt. See how CanyoOS works →Will automation make changes to my systems without asking?
Only within boundaries you approve. Safe, reversible fixes (restarting a stopped service, clearing temp files) can run automatically. Anything affecting data, security, access, or operations waits for a human decision first. You set the rules once — we never exceed them.Response & Support
How fast do you respond when something goes wrong?
Response time depends on severity. Response means a technician is actively working your issue — not an automated acknowledgment.
SEV 1 — CRITICAL
15–30 min
Server down, security incident, network outage — anything stopping your team from working
SEV 2 — STANDARD
Within 3 hrs
Software issues, account problems, non-urgent hardware, general support requests
Most issues are handled remotely for speed. On-site support is available when the situation calls for it.
What happens if CANYO detects a problem before I do?
Remediation may begin automatically for known, low-risk issues. We investigate, document the result, and contact you before making any change that requires your approval.What happens if an automated remediation fails?
If CanyoOS can't verify a fix, it stops and escalates to a human technician — never guessing or retrying blindly. You get a clear record of what was attempted and what comes next.What if CANYO misses a response-time commitment?
If we miss a published SLA, we document what happened and apply a service credit or other agreed remedy. Specific terms are written into your service agreement, not hidden.Security & Backups
How are my backups handled — and how do I know they actually work?
Backups run every hour, and we don't just confirm the job ran. We verify them and perform tested restores to prove your data can actually be recovered. A backup you've never tested isn't a backup — it's a hope. We don't operate that way.What kind of security is included?
Every device is patched, monitored, and accounted for. Combined with ransomware-resistant backups and enforced updates, this closes the most common gaps attackers rely on: outdated software and unmanaged devices.Why doesn't CANYO use a traditional VPN?
CANYO uses Tailscale because it provides encrypted, identity-aware access without publicly exposed VPN infrastructure. It's easier to manage across distributed environments and lets us apply controlled access policies.Does CANYO manage our passwords?
CANYO securely manages the credentials required to administer your environment. Access is protected through layered authentication, restricted connectivity, and least-privilege permissions. We do not provide personal or corporate password management tools.Billing & Contracts
How does pricing scale as my team grows?
Pricing is per-user and transparent: $200 per employee per month for your first 10, creating a $2,000 monthly base. Beyond 10, add $150 per additional employee per month. An 8-person team pays $1,600/month; a 15-person team pays $2,750/month. Your free assessment locks in an exact number before you commit.Is everything really included, or are there hidden add-ons?
Monitoring, maintenance, support, backups, hardware provisioning, security training, onboarding, and reporting are all included. For teams of 11 or more, Microsoft 365 Business licensing is included too. The goal is a predictable monthly cost with no surprise charges.Is Microsoft 365 included in the plan?
For teams of 11 or more, Microsoft 365 Business licensing is included in your monthly rate. For smaller teams, we manage your existing Microsoft 365 environment, but licensing costs are billed separately.What if I need to cancel?
If you initiate cancellation, the remaining value of the annual agreement is due at 75%. If CANYO breaches the agreement, cancellation is free. Specific terms are in your service agreement.Your Data
Do I have to change my industry-specific software?
No. We keep our management and security tools standardized so we can support the line-of-business software you depend on — accounting, legal, medical, field service, and more. You keep what works; we wrap security and guardrails around it.Who owns our data and documentation if we leave?
You own your data and your environment documentation. If you move to another provider, we export and transfer it in a usable format and remove our access once the transition is complete.Can CANYO provide documentation for an auditor?
Yes. CANYO maintains documentation and control evidence within the scope of our services. Reports can be provided to support audits, compliance reviews, insurance requirements, and security assessments.// CLIENT FEEDBACK
Early Feedback
CANYO is currently building its first long-term client relationships. If you've worked with us, we'd value your feedback.
WORKED WITH US? SHARE YOUR EXPERIENCE →
// GET STARTED
Get Your Free Assessment
Tell us about your environment and we'll come back with a clear picture of where you stand — no cost, no obligation, no sales pressure.